FAQ
How long will it take to receive my order?
- Once shipped most domestic orders take anywhere from 3-5 business days to arrive depending on the efficiency of your local postal service. Please allow a 5 business days processing time added to each order before it is shipped out. Processing days can be calculated from the day you receive your confirmation number. Please note, we are not responsible for any lost or stolen packages! If you believe your package may have been lost or stolen, please contact your local post office for further investigation.
Where can I find my tracking number?
- You will receive an automatic email that will include a tracking number when your shipping label is created.
Who do I contact regarding my order?
- All order inquiries can be made to info@shopboomy.com
I received an email saying that my order was flagged and medium/high risk. What does that mean?
Your order may be Medium or High risk if it meets any of the following criteria below:
- Multiple failed payment attempts were made to place the order (raises concern of stolen cards being used)
CVV is incorrect
IP Address where order was placed is nowhere near the ultimate shipping destination (example, order placed from China but being shipped to UK, this is cause for concern and raises red flag of possible credit card fraud).
Billing and Shipping Address are not an exact match. - This is done to ensure the cardholder and merchant's safety and to minimize the chance of bank charge backs from cardholders who have been victim of fraud.
- If you are unsure about your flagged order please email us at info@shopboomy to confirm a clear transaction.
Do you offer international shipping?
- At the moment we only ship to The U.S.